Welcome to SP Cotton Industries. Find answers to common questions about our products, orders, payments, shipping, returns and exchanges.
1. About Our Products
What products do you sell?
We offer a range of men's clothing, including Nehru jackets, shirts, T-shirts and other fashion styles. Please visit our online store to explore the current collection.
How do I choose the right size?
Please check the size options and size chart provided on the relevant product page, where available. If you need assistance, contact our customer support team before placing your order.
Will the product look exactly like the photographs?
We make reasonable efforts to display products accurately. However, colours and textures may appear slightly different depending on your screen, lighting and device.
How can I check product availability?
Available sizes, options and stock information are displayed on the relevant product page. Availability may change as orders are placed.
2. Orders
How do I place an order?
Browse our products, select your preferred item and available size, add it to your cart, and follow the checkout instructions to complete your order.
How will I know if my order is confirmed?
Order confirmation details will be provided through the communication method available during checkout, subject to successful order processing.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order. Changes may not be possible after processing or dispatch has begun.
What should I do if I receive the wrong product?
Contact our customer support team with your order number and clear photographs of the product received. We will review the issue under our Return & Exchange Policy.
3. Payments
Which payment methods are available?
Available payment methods are displayed during checkout. These may include supported online payment methods and Cash on Delivery, if enabled for your order and location.
Is Cash on Delivery available?
Cash on Delivery availability depends on the options displayed at checkout and the delivery location.
What should I do if my payment fails?
Check your payment status with your bank or payment provider before placing another order. If money was deducted but your order was not confirmed, contact us with the relevant transaction details. Do not share your PIN, password or OTP.
4. Shipping and Delivery
Do you deliver across India?
We aim to serve customers across India, subject to courier service availability for the delivery address.
How long will delivery take?
Delivery time depends on your location, product availability and courier service. Any available estimated delivery information will be displayed during checkout or shared after order confirmation.
How can I track my order?
If tracking is available, tracking details will be shared after dispatch. Use the provided tracking information to check the shipment status.
What if my order is delayed?
If your order is delayed beyond the estimated delivery window, contact our customer support team with your order number so we can help check its status.
What should I do if my address is incorrect?
Contact us immediately. Address changes may not be possible after dispatch, and any available correction will depend on the courier and shipment status.
5. Returns, Exchanges and Refunds
Can I return or exchange a product?
Returns and exchanges are subject to our Return & Exchange Policy and applicable consumer laws. Please review the policy before placing your order.
Can I exchange a product for another size?
Size exchanges may be available depending on stock and eligibility. Contact us with your order number and preferred replacement size.
What if my product arrives damaged or defective?
Contact us as soon as possible after delivery. Share your order number, a description of the issue and clear photographs so we can review your request.
How long does a refund take?
Refund timing depends on the payment method, payment provider and applicable refund process. Our team will communicate the relevant details when your refund is approved.
Who pays return shipping charges?
Return shipping arrangements depend on the reason for the return and the circumstances. Please refer to our Return & Exchange Policy for the applicable terms.
6. Customer Support
How can I contact SP Cotton Industries?
Visit the Contact page on https://spcotton.in to find the available customer support options.
What information should I provide when requesting help?
Please provide your order number, the email address or phone number associated with the order, and a brief explanation of your concern. Never share passwords, OTPs or full payment card details.
Where can I find your store policies?
You can visit the Shipping Policy, Return & Exchange Policy, Privacy Policy and Terms & Conditions pages on our website.
Thank you for shopping with SP Cotton Industries. We appreciate your support!