Last Updated: 25 October 2026
SP Cotton Industries (“we”, “our” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share information when you visit or make a purchase from our online store at https://spcotton.in.
1. Information We Collect
Depending on how you interact with our store, we may collect the following information:
Personal and Contact Information
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Name
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Billing and shipping address
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Email address
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Phone number
Order and Transaction Information
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Products purchased, order details and purchase history
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Payment status and transaction-related information provided by our payment providers
Device and Usage Information
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IP address and browser or device information
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Pages viewed, interactions with our store and browsing activity
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Cookies and similar technologies used to support store functionality and analytics
Please do not send us passwords, full payment card details or other sensitive information through ordinary email or customer support messages.
2. How We Use Your Information
We may use your information to:
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Process, confirm, fulfil and deliver orders
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Accept and verify payments through supported payment providers
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Communicate order updates and customer service responses
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Manage returns, exchanges, refunds and complaints
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Maintain, secure and improve our website and shopping experience
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Detect and prevent fraud, misuse and unauthorised transactions
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Meet applicable legal, tax, accounting and regulatory obligations
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Send promotional communications where permitted by law and applicable preferences
3. Payments
Payments may be processed by third-party payment service providers. Your payment information is handled according to the applicable provider's terms, security practices and privacy policy.
We do not intend to store full payment card details on our own website servers.
4. Cookies and Similar Technologies
Our store and its service providers may use cookies and similar technologies to keep the shopping cart working, remember preferences, understand website usage and support advertising or analytics where enabled.
You can manage cookies through your browser settings and, where available, our cookie consent tools. Disabling certain cookies may affect some store features.
5. Sharing Your Information
We may share relevant information with trusted service providers when necessary to operate our business, including:
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Shopify, which provides our e-commerce platform
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Payment providers that process transactions
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Courier and logistics companies that deliver orders
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Website analytics, security and technical service providers, where enabled
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Professional advisers or authorities where disclosure is legally required
We do not sell personal information to third parties for money. Service providers may process information on our behalf according to their applicable terms and safeguards.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, prevent fraud and comply with applicable legal requirements.
Retention periods depend on the type of information and the reason it was collected.
7. Data Security
We use reasonable measures intended to protect personal information against unauthorised access, loss, misuse or disclosure. However, no online service or electronic storage system can be guaranteed to be completely secure.
8. Your Privacy Rights
Subject to applicable law, you may be able to request access to, correction of or deletion of your personal information, or object to certain uses of that information.
You may also opt out of promotional emails by using the unsubscribe link in the message, where provided.
To submit a privacy-related request, contact us using the details on our Contact page. We may need to verify your identity before responding.
9. Third-Party Services and Links
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before sharing personal information.
10. Children's Privacy
Our store is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so we can review the request.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business, website, technology or legal obligations. The revised version will be published on this page with an updated revision date.
12. Contact Us
For questions about this Privacy Policy or how your personal information is handled, please contact SP Cotton Industries through the Contact page on https://spcotton.in.
Please include sufficient details about your request so we can assist you.