Return & Exchange Policy

Last Updated: 25 October 2026

At SP Cotton Industries, customer satisfaction is important to us. Please review our Return & Exchange Policy before placing an order.

1. Return and Exchange Eligibility

Return or exchange requests may be accepted for products that are damaged, defective, incorrect or otherwise eligible under the terms of this policy.

Products must generally be unused, unworn, unwashed and returned with their original tags and packaging, subject to applicable consumer rights.

2. Reporting Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

To help us review your request, please provide:

Your order number
A description of the issue
Clear photographs or videos showing the product and the issue
Relevant packaging photographs, where available

Our team will review the information and explain the next steps.

3. Size Exchanges

If a size exchange is available for your product, you may contact us to request an exchange, subject to stock availability and approval.

Please confirm your preferred replacement size when contacting customer support. An exchange cannot be guaranteed if the requested size is out of stock.

4. Products Not Eligible for Return or Exchange

Subject to applicable law, the following may not be eligible for return or exchange:

Products that have been worn, washed, altered or damaged after delivery
Products without original tags or packaging, where these are required for verification
Products returned without prior approval, where approval is required
Items specifically marked as non-returnable before purchase, where legally permitted

Nothing in this policy limits any rights you may have under applicable law.

5. Return and Exchange Process

To request a return or exchange:

Contact us through our website's Contact page.
Provide your order number and the reason for your request.
Share photographs or other details requested for verification.
Wait for our team to review your request and provide instructions.
If approved, follow the return or exchange instructions provided by our team.

Please do not ship products back before receiving return instructions.

6. Refunds

Where a refund is approved, it will be processed according to the applicable refund terms and payment method.

The time required for the refund to appear in your account may depend on your bank, payment provider or payment method. Any applicable refund amount and processing details will be communicated to you.

For Cash on Delivery orders, our team will provide instructions for any eligible refund.

7. Return Shipping Charges

Responsibility for return shipping costs will depend on the reason for the return and the applicable circumstances.

Where an incorrect, damaged or defective product is verified, we will communicate the appropriate resolution and shipping arrangements.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has been dispatched.

Any eligible refund for a cancelled order will be handled according to the applicable refund terms and law.

9. Exchanges Subject to Availability

Replacement products are subject to stock availability. If an exchange cannot be fulfilled, our team will discuss the available resolution with you, subject to applicable law.